Privacy policy
Privacy Policy
Last updated: 6 September 2026
LUNVERRA TRADING LTD ("LUNVERRA", "we", "us", or "our") operates shoplunverra.com and the LUNVERRA online store. This policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or place an order.
1. Information we collect
We may collect information you provide directly, including your name, billing and delivery address, email address, telephone number, order details, account information, and messages sent to customer support. Payment information is processed by our payment service providers; we do not receive or store your complete payment-card number.
We may also collect technical and usage information such as your IP address, browser and device information, pages viewed, referring website, cookie identifiers, and interactions with our store.
2. How we use information
We use personal information to:
- process payments and fulfil, deliver, and manage orders;
- provide order updates, customer support, returns, and refunds;
- operate, secure, troubleshoot, and improve our website and services;
- prevent fraud, abuse, and security incidents;
- comply with legal, tax, accounting, and regulatory obligations; and
- send marketing communications where permitted by law or where you have consented. You may unsubscribe at any time.
3. Legal bases
Where UK or European data-protection law applies, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, or based on your consent where required.
4. How we share information
We share personal information only as reasonably necessary with service providers that help us operate our store, including Shopify, payment processors, delivery carriers, hosting and security providers, analytics providers, and professional advisers. We may also disclose information when required by law, to protect rights and safety, or in connection with a lawful business reorganisation.
Our store is hosted by Shopify. Shopify processes personal information as described in its own privacy notices. Third-party services may process information in countries outside your place of residence and apply appropriate safeguards where required.
5. Cookies
We and our service providers use cookies and similar technologies to operate the store, remember preferences, measure performance, and, where permitted, support advertising. Available choices are shown through our cookie or privacy controls and your browser settings.
6. Retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, dispute-resolution, and fraud-prevention requirements. We use reasonable administrative, technical, and organisational safeguards, but no online transmission or storage method is completely secure.
7. Your rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal information, and to object to certain processing or withdraw consent. You may also have the right to complain to your local data-protection authority. In the United Kingdom, this is the Information Commissioner's Office.
To make a request, email admin@shoplunverra.com. We may need to verify your identity before completing a request.
8. Children's privacy
Our store is not directed to children, and we do not knowingly collect personal information from children contrary to applicable law.
9. Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The current version will be posted on this page with its updated date.
10. Contact us
LUNVERRA TRADING LTD
Company number: 17412129
Registered office: 39 Hall Street, Wednesbury, WS10 8NW, United Kingdom
Email: admin@shoplunverra.com
Telephone: +44 7383 667532