Terms of service
Terms of Service
Last updated: 6 September 2026
These Terms of Service govern your use of shoplunverra.com and purchases made from LUNVERRA TRADING LTD, trading as LUNVERRA. By using this website or placing an order, you agree to these terms and the policies linked on this website.
1. Business information
LUNVERRA TRADING LTD is a private limited company registered in England and Wales under company number 17412129. Our registered office is 39 Hall Street, Wednesbury, WS10 8NW, United Kingdom. You can contact us at admin@shoplunverra.com or +44 7383 667532.
2. Website use
You may use this website only for lawful personal shopping purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, or use its content in violation of applicable law.
3. Products
We take reasonable care to present product descriptions, specifications, colours, and photographs accurately. Colours and appearance may vary slightly by screen. Product availability and specifications may change, and we may correct genuine errors before accepting an order.
4. Orders and payment
Submitting an order is an offer to purchase. An order is accepted when we send confirmation that it has been accepted or dispatched. We may cancel or refuse an order where payment is not authorised, information is incomplete, stock is unavailable, or fraud is reasonably suspected. If we cancel a paid order, we will refund the affected amount to the original payment method.
5. Prices and taxes
Prices are displayed in the currency selected on the website. Taxes and any delivery charges are shown at checkout where applicable. Customers are responsible for any import duties or local charges clearly disclosed as their responsibility under applicable law.
6. Shipping
Processing times, delivery estimates, tracking, and address-change information are described in our Shipping Policy. Delivery dates are estimates and may be affected by carriers, customs, weather, or other events outside our reasonable control.
7. Returns and refunds
Returns, exchanges, damaged items, and refunds are handled under our Refund Policy. Nothing in these terms limits rights that cannot legally be excluded under applicable consumer law.
8. Intellectual property
The LUNVERRA name, logo, website design, original text, and other original content are owned by or licensed to LUNVERRA TRADING LTD. You may not reproduce or commercially exploit them without written permission.
9. Third-party services
Our store is hosted by Shopify and may use third-party payment, analytics, fulfilment, and delivery services. Those services may be subject to their own terms and privacy policies.
10. Liability
To the extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable. We do not exclude liability where exclusion is prohibited by law, including liability for fraud or fraudulent misrepresentation.
11. Privacy
Please review our Privacy Policy for information about how personal information is collected and used.
12. Changes
We may update these terms when our services or legal obligations change. The version published on this page applies from its stated update date.
13. Governing law
These terms are governed by the laws of England and Wales, without limiting any mandatory consumer protections that apply in the customer’s country of residence.
Contact: admin@shoplunverra.com